Ordering, Shipping and Warranty

Ordering, Shipping and Warranty Information

Ordering

At CoreLink Power, each customer is assigned a dedicated Sales Expert to manage the entire ordering process. This ensures accurate order handling, optimized pricing, and payment according to your company’s preferred method and terms.

When you select items from our Battery Catalog, your order is sent directly to our Sales Department. Your Sales Expert will promptly contact you to confirm order details, obtain a Purchase Order (PO) or alternate payment method, and determine our best price and most efficient shipping solution based on your requirements.

Most standard orders are processed within two business days and shipped according to the agreed schedule.

Shipping

CoreLink Power ships all products from our U.S. distribution center in Florida.

Because most of our products are lithium-based replacement batteries, they must be shipped in compliance with Dangerous Goods (DG) regulations. These regulations can impact shipping costs - especially for air freight or expedited orders.

Your Sales Expert will review all available safe and cost-effective shipping options at the time of order to meet your delivery schedule and budget.

"Peace of Mind" Guarantee

Every CoreLink Power battery is tested and verified for quality and performance before shipment to ensure reliability in your operations.

We back most of our products with a 1-Year Peace of Mind Guarantee. Our 2-way radio batteries come with a 2-Year Guarantee. If you experience an issue within the warranty period from time of purchase, you may return the item for a full refund. CoreLink Power will also cover return shipping costs if the return is due to our error (e.g., incorrect or defective product).

Refunds are typically processed within four weeks after the returned product is received and inspected.

To initiate a return, please Contact Us with your order number and a brief description of the issue. A CoreLink Power representative will respond promptly with return authorization and instructions.